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FAQ

How do I make an appointment?

If you feel Relate could help you with your problems, please phone 01726 74128 to start the process. We will ask for your name and address and a telephone number where you can be reached and will tell you where counselling is available close to your home.

We will post you some information (unless you ask us not to) about what you can expect, and we will tell you about the cost of counselling and how we will make your appointment. We will phone you with an appointment as soon as one becomes available. If the appointment is acceptable we may ask you for a credit card number in order to confirm the booking.

How long will I have counselling for and how long is each session?

Counselling sessions last one hour and are generally once a week. The length of the counselling programme depends on the individuals concerned.

Relate Cornwall is a non-profit making organisation and all the money we receive is used to offer help to our clients.

How much does it cost?

We ask clients to contribute as much as possible towards the full cost of their counselling, but the actual amount you agree to give can be discussed with your counsellor at your first appointment. More details are given on our “costs” page.

http://relatecornwall.org/costs/

In order to help as many people as possible, we’re sure you will understand that we need to keep our costs as low as possible. In order to do this, we will ask you to help us by paying for any appointments which you cancel at late notice – for whatever reason. If, for example, you cannot keep your regular weekly appointment, we will charge you for that appointment in order to hold it for you for the next week. If you decide to end your counselling, we ask that you give us two full working days notice of this or we will charge you for the cancelled appointment. You can pay for your counselling by cash, cheques with a valid guarantee card, or by credit or debit card.

What will happen at my first session?
When you first meet your counsellor he or she will need to ask you some questions and will want you to tell him or her about your problems. You will be able to talk about how much you will be paying for your counselling appointments also. You will decide with the help of your counsellor if you feel that Relate will be able to offer you the help you are seeking. A further appointment will then be made. You will not be able to bring babies, children or pets (except for guide dogs) with you to your appointment. All of our counselling rooms and offices are strictly non-smoking.

What do I have to sign for?

We are a not-for-profit charity and we ask all of our tax-paying clients to sign a consent form which allows us to claim tax gift aid on part of their donation to us. This will cost you nothing. You will need to do nothing more than this, and you will not be contacted by anyone about this.

How confidential are the sessions?

Counselling is a private and confidential form of help. We hold information about you and your counselling in confidence and will not give information about you to anyone else unless you tell us something that makes us fear for the safety of someone.

Who are the counsellors and how can they help?

All our highly-trained and qualified counsellors specialise in marriage and relationship therapy and many have expertise in other areas including bereavement, stress management, education and training, relationship, mediation and counselling supervision. In the main we use psychodynamic and systemic approaches to counselling though, depending on the client’s situation, our counsellors can also bring other theoretical models to their work including cognitive behaviour therapy (CBT). Relate Cornwall is a member of the British Association of Counsellors and Psychotherapists (BACP) and all our therapists adhere to the BACP Code of Ethics. Many of our counsellors specialise in a particular area eg working with children or sexual therapy.

We employ counsellors across the whole of Cornwall, all of whom are trained to the exacting requirements of the Relate Training Institute. This insures a uniformly high standard of ethics and work throughout the UK. Relate Cornwall employs a supervisor who supports counsellors in their needs and helps regulate practice for appropriateness, safety and effectiveness. There is a national supervisory telephone helpline available to counsellors and supervisors to advise in special cases. All of our counsellors participate in a programme of continuous professional development. Find out more about our counsellors here.

What are our opening times?

The office is manned

Monday  9.00 -4.30

Tuesday  9.00 – 9.00

Wednesday 9.00 – 4.30

Thursday 9.00 – 9.00

Friday, Saturday, Sunday  closed

 

If you need to contact us outside these hours we may not be in the office but we are still available via email! We will try to answer your email promptly.  Alternatively please leave a message on our phone.  We can assure you that  all contact you have with us is strictly confidential and will not be disclosed outside of the organisation.

Parking on the street close to the centre.